How can you save time on recurring calls while maintaining the quality of customer service? AI voice agents open up new possibilities: capable of understanding a request and responding to it naturally, they make phone interactions with AI increasingly similar to human conversations. For businesses, the challenge now is to identify relevant use cases and integrate them into both the tools and work habits of their teams.
To support our clients in this process, DJM digital, through its innovation hub DJM lab, is partnering with Volubile, a French company specializing in generative voice AI. This collaboration brings together technology, artificial intelligence, and digital expertise to address concrete business needs.
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Voice agents that communicate and take action within your tools
Scheduling an appointment, gathering initial information from a prospect, answering a technical question: these interactions are essential to a company’s operations. When they occur repeatedly, they take up a significant portion of teams’ time.
Volubile’s voice agents can handle incoming and outgoing calls in multiple languages. Connected to the company’s tools via APIs, they can perform actions during the conversation: check calendar availability, enter information into a CRM, or consult internal documentation to provide an answer.
The benefit for your teams: more time to focus on advising customers, following up with them, and addressing situations that require their expertise.
Support Tailored to Your Business Reality
The value of a voice agent lies in the time it saves your employees. Which interactions are time-consuming for your teams? Which ones can be automated? With what information, rules, and limits?
Our support begins by addressing these questions. Through our DJM Lab, we analyze your needs to identify use cases where voice AI can have a tangible impact. We then configure the agent according to your processes and business rules, and ensure its integration into your digital environment.
This approach draws on two complementary skills: understanding your business challenges and mastering the technologies needed to address them. It enables us to build a solution that aligns with your operations, is useful to your teams, and meets your customers’ expectations.
Technology That Enhances Customer Relationships
Automating appointment scheduling or initial qualification can streamline the customer journey and make teams’ work easier. However, the effectiveness of the system depends on specific decisions: the requests the agent can handle, the information they have access to, and the situations that require human intervention.
Our role is to help you define this framework and translate it into an operational solution. With Volubile, we’re strengthening our ability to turn the potential of voice AI into value for your business.
What interactions could you entrust to an AI voice agent? Let’s discuss your needs and explore together the applications that are relevant to your business.
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