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Design a frictionless experience

A good interface must direct the user towards the action he or she is expected to take, be it a purchase, registration or contact. Every interface element must be designed to smooth the user journey, eliminate friction and maximize conversion.

At DJM digital, we design digital experiences that combine performance and clarity. Thanks to a methodical approach and in-depth research into real user needs, we transform your platforms into effective tools for achieving your business objectives.

 The key to the success of a good product or service is to start by really understanding the people who will use it, by listening to their needs and objectives.” François, head of UX/UI at DJM digital.

François | Head of UX/UI

Our digital agency’s assets for your user experience :

Design Thinking :

We apply a Design Thinking approach to create experiences that meet business, user and technical constraints.

User understanding :

An effective experience is based on a thorough understanding of your users.

Branding & visual identity :

An interface must be more than just functional: a strong visual identity captures attention and reinforces your brand.

Performance and accessibility:

We optimize the design to ensure intuitive, fast and accessible navigation.

Consistent experience on every medium:

We design UX/UI interfaces adapted to each type of device and touchpoint, ensuring consistency and continuity.

Data-driven strategy :

Our recommendations are based on precise insights, enabling us to optimize every interaction for better conversion.

Offer your users the best possible experience

The stages of our UX/UI support :

1. User analysis and research

We analyze behaviors through UX/UI audits, benchmarks and qualitative and/or quantitative surveys (depending on the project) to identify friction points and optimize each pathway. Personae definition, customer journey mapping and user testing enable us to refine navigation and improve the overall performance of your interface.

2. Defining UX strategy

Based on the insights we gather, we define an optimized information architecture, structuring user paths and improving ergonomics to guide the user towards the desired action. We integrate the principles of Design Thinking, digital accessibility and mobile-first to guarantee an intuitive, high-performance experience across all media.

3. Prototyping and design

Our designers transform user insights into wireframes and interactive prototypes, designing optimized interfaces for every device (desktop, mobile, tablet). Each element is designed to offer fluid navigation, with micro-interactions and subtle animations to enhance the user experience and improve retention.

4. Design and integration

Our UI designers create modern, engaging interfaces, aligned with your corporate identity and designed to maximize visual impact while guaranteeing perfect readability. We develop a coherent design system that facilitates the scalability of your project and ensures consistency across all digital channels.

5. Tests and adjustments

Before going live, we carry out user tests, heatmaps and A/B tests to validate the effectiveness of the paths and adjust the interface according to actual feedback. We fine-tune every detail to ensure intuitive navigation, reduce bounce rates and optimize conversion rates.

6. Ongoing monitoring and optimization

The user experience is constantly evolving. We analyze performance using behavioral data, KPIs linked to user behavior and user feedback to identify areas for improvement. Using a data-driven approach, we continuously optimize your interfaces to maximize engagement and business performance.

They trusted us for their user experience:

25+

years of experience

50+

experts in digital

400+

success stories

Our experts master

Our latest UX/UI news

Our answers to your questions

  • UX (User Experience) encompasses everything that influences a user’s experience on a site or application: ergonomics, fluidity of paths, accessibility and ease of reaching a goal. Its aim is to optimize navigation and reduce friction to improve conversion and user satisfaction.

    UI (User Interface) is a component of UX. It concerns the visual and interactive part: graphic design, typography, colors, buttons and animations. A good UI improves the interface’s readability and appeal, while enhancing its effectiveness.

    UX defines what the user experiences, and UI how he experiences it visually. A good interface combines both to deliver an intuitive, engaging experience that meets your users’ expectations while serving your business objectives.

  • A well thought-out interface improves user satisfaction, reduces friction and promotes engagement. A good UX/UI design optimizes conversion rates, reduces bounce rates and boosts customer retention.

    But the impact doesn’t stop there: a structured UX approach also reduces development costs. By identifying problems and testing solutions upstream, we avoid costly corrections after launch. A well-designed user experience saves time, optimizes resources and ensures a lasting return on investment.

  • Designing an interface with the user at the heart of the process helps to anticipate expectations, reduce friction points and improve conversion. A user-centered approach facilitates navigation, increases engagement and improves the overall experience. Our UX/UI decisions are based on behavioral data and real-life testing to guarantee concrete results.

  • We intervene both on redesigns to optimize an existing interface and on complete creations to design a coherent user experience from the outset.

  • The duration of a UX/UI project depends on its complexity. A UX audit can be completed in a few weeks, while a complete redesign or the conception of a new digital product can take several months. We adapt our approach to your deadlines and priorities to deliver an optimized interface as quickly as possible.

  • Our projects include several deliverables depending on your needs: wireframes, interactive prototypes, design systems, graphic charters, UI guidelines and detailed UX recommendations. We provide you with elements that can be used by your technical teams to ensure smooth, consistent implementation.

  • We work with professional tools such as Figma, Contentsquare, Webflow, Adobe Creative Cloud and Framer to guarantee high-performance designs in line with current standards.

  • We analyze key performance indicators (KPIs) such as conversion rate, abandonment rate, time spent on pages and user engagement. We also carry out A/B tests and heatmap analyses to validate UX/UI choices and adjust interfaces based on concrete user feedback.

  • Yes, we integrate user testing throughout the process to validate design choices and improve ergonomics. These tests can include navigation sessions, questionnaires, behavioral analyses and interactive prototypes tested in real-life conditions.

  • Yes, we provide post-launch monitoring to analyze performance and adjust certain elements according to user feedback and data collected.